If your vehicle has been towed, we understand you may have questions. Below you will see a section of the most commonly asked questions.
Where is my vehicle?
Anytime we tow a vehicle, it is reported to local authorities, and we tow it back to our lot. Located at:
11 Thurman St. Richmond, VA 23224
804.249.0736
What forms of payment do you accept?
Cash, or Debit/Credit Card
When do the fees go up?
There is an initial tow fee which will be vary depending on the county in which you were towed - call to confirm.
Daily storage fees are $45.00 per day, after the initial 24 hours.
*Please note this does not include administrative fees that apply after the 3rd day the vehicle is in our possession*
When can I pick up my vehicle?
You can pick up your vehicle during office hours. Absolutely NO releases are done after the office has closed. If you call and someone answers, please note that is dispatch for Road Side Services only.
Why was I towed? I have been parking here for weeks..
We have a large coverage area and cannot tow every vehicle in violation every night. We hold contracts for any community and or lot that we tow for. We tow for what is outlined in the contract, and parking addendum.
Why didn't you check with DMV? I have updated my tags with them.
We cannot access DMVs system. We can only go by what is presently displayed on the vehicle at the time of tow.
Why did you tow me? DMV said I have 30 days for inspection.
There is NO grace period. A current Safety Inspection is required by law by the Virginia State Police. It is required to be on any vehicle with VA tags.
What do I need to retrieve my vehicle?
When picking up your vehicle you MUST be the:
Registered Owner
Have proof of insurance
Have Government issued ID on you
Proper form of payment Cash or Card
Where is my vehicle?
Anytime we tow a vehicle, it is reported to local authorities, and we tow it back to our lot. Located at:
11 Thurman St. Richmond, VA 23224
804.249.0736
What forms of payment do you accept?
Cash, or Debit/Credit Card
When do the fees go up?
There is an initial tow fee which will be vary depending on the county in which you were towed - call to confirm.
Daily storage fees are $45.00 per day, after the initial 24 hours.
*Please note this does not include administrative fees that apply after the 3rd day the vehicle is in our possession*
When can I pick up my vehicle?
You can pick up your vehicle during office hours. Absolutely NO releases are done after the office has closed. If you call and someone answers, please note that is dispatch for Road Side Services only.
Why was I towed? I have been parking here for weeks..
We have a large coverage area and cannot tow every vehicle in violation every night. We hold contracts for any community and or lot that we tow for. We tow for what is outlined in the contract, and parking addendum.
Why didn't you check with DMV? I have updated my tags with them.
We cannot access DMVs system. We can only go by what is presently displayed on the vehicle at the time of tow.
Why did you tow me? DMV said I have 30 days for inspection.
There is NO grace period. A current Safety Inspection is required by law by the Virginia State Police. It is required to be on any vehicle with VA tags.
What do I need to retrieve my vehicle?
When picking up your vehicle you MUST be the:
Registered Owner
Have proof of insurance
Have Government issued ID on you
Proper form of payment Cash or Card